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Customer Care

For all customer service enquiries, please read the steps below and聽email the customer services team.

At 聚力体育直播 we aim to address all customer service enquiries as quickly as possible. Therefore, to ensure we are able to deal with your query efficiently, please provide the following information in an email to customercare@handmadeplaces.co.uk

    1. Your name, your full contact details, and the name of the business or site with which 聚力体育直播 is liaising.
    2. The order number and/or quote reference relating to your query.
    3. A full description of the issue.
    4. Clear photographs illustrating the issue, both close-up and at a distance.
    5. A copy of all relevant weekly and monthly inspection reports carried out in line with our Operations & Maintenance guidelines.
    6. A copy of all Annual Inspection Reports carried out in line with our Operations & Maintenance guidelines.

*As stated in the standards, we recommend weekly 鈥楻outine Visual Inspections鈥 of your playground. In case of heavily used or high-risk (e.g. Vandalism) playgrounds or if the age of the equipment requires more frequent checks, you may want to increase the frequency to daily inspections. An 鈥極perational Inspection should be carried out every month.**After 12 months you are required to carry out an 鈥楢nnual Inspection鈥 (for best effect this should be completed after the winter months.) Failure to follow the company鈥檚 Operations & Maintenance instructions regarding the ongoing care and maintenance of the products supplied may jeopardise HMP鈥檚 standard guarantees. Once we have received this information we will endeavour to respond within 48 business hours.

Please note that we cannot guarantee a response to any queries which do not provide the above details.

  1. Email 聚力体育直播 鈥 Customer Care